All our transactions are in jpy. If the currency of your credit card (or other payment method) is not jpy, your total order will be calculated at the exchange rate of the trading day. If your debit account a chargeback, but did not successfully established order, please inform us by email as soon as possible and provide the following information: the email address used in the order, order date and time, the total order and terms of payment, we will investigate for you.
Some products are sent from the warehouse in China. The freight costs are different in different areas. When you place the order, enter the specific address of your location to show the freight you need to pay. After you order to success in our company's official website can query the user personal information page to your previous order, page will display your order number use logistics company name and shipping list, you can inquire on the logistics company's official web site of goods shipping schedule.
Need to return or exchange your item?
You may return or exchange your item within 30 days from the date you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packing attached. Final sale items are not eligible for return or exchange.
To return or exchange your item(s), please email us stating the reason for your request. We will review your request and will send you a case number and Return/Exchange form once authorized. Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
Once we receive your return, it will be processed within 10 business days and refunded to your original form of payment. We will email you once it has been processed. Shipping fees will not be refunded. If you have requested an exchange, the shipping fee for the new order will be waived.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Upon dispute, ASHIMOTO KOGYO Inc(ASHIMOTO KOGYO CO.,LTD.). reserves the right to make the final decision on all returns cases.
All discounted items are not returned after sale.
Are any of your items incorrect, missing, or defective?
Please contact us if you received merchandise that is incorrect, missing, and/or defective within 7 days from the date you received your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Please send all returns to the address listed below. All returns must include the completed Return/Exchange form.
3-2-3 Umehara Bld.BF,
Sendagaya, Shibuya-ku, Tokyo, 151-0051, Japan
We understand that you want to get a refund as soon as possible, so the refund will be arranged on the same day of return processing. All refunds will be returned to the original payment method. Individual Banks or payment methods may require additional processing time. Please wait patiently.
If you have any questions about business cooperation, please send email directly to the following email address:
If you have any questions, please feel free to contact us.
It has been forwarded to the relevant department and will be dealt with as soon as possible. If you do not get our reply in three days, please contact us once again.